Responsible Gambling Policy

At Wincleo we are committed to safer gambling and helping players keep play under control. We take player safety seriously and encourage responsible habits by offering practical tools, clear guidance and access to independent support. If you ever need to limit play or take a break, we will work with you to find the right option.

Our player protection principles

We aim to make safer gambling straightforward and accessible. We promote transparency about activity-control options, respect player choices, and respond promptly when someone asks for limits or a pause. Our approach focuses on preventing harm and supporting players who want to stay in control.

Activity-control tools

We provide a range of tools to help manage play. These can include deposit limits, loss limits, session reminders and temporary account breaks. You can normally set or change controls from your account settings or by contacting our support team. If you prefer, we can guide you through the options and apply controls on your behalf.

Deposit limits

Deposit controls let you set a maximum amount you can add to your account over a day, week or month. Setting a realistic deposit limit is a simple way to control spending and keep play within your budget. Limits can usually be adjusted, but some changes may take a short cooling-off period before they take effect.

Loss limits

Loss limits cap how much you can lose over a chosen period and help avoid chasing losses. You can choose daily, weekly or monthly limits to match your personal spending plan. If you reach a limit, you will not be able to place further bets until the limit period resets or you review your settings.

Time limits and session controls

Session reminders and time limits help you monitor play duration. You can set reminders to notify you after a set time or impose automatic breaks. Regular short breaks are a practical way to maintain perspective and avoid extended sessions.

Self-exclusion

If you need to stop playing for a period, self-exclusion is an effective option. You can request a temporary or permanent self-exclusion via your account or by contacting support. You can also register with GamStop, an independent UK-wide self-exclusion scheme, to block access to participating sites.

Recognising problem behaviour

Look out for signs such as spending more than you can afford, chasing losses, hiding activity, disrupted sleep or neglecting responsibilities. If others raise concerns or you notice these changes, it is sensible to review your limits and consider a break.

Practical tips to stay in control

Set clear deposit and time limits, use session reminders, only gamble with money you can afford to lose and avoid borrowing to fund play. Keep a spending log and involve someone you trust if you feel your control slipping.

Professional help and support organisations

If you need additional support, there are free and confidential resources available. National Gambling Helpline (England and Scotland): 0808 8020 133. Wales helpline: 0808 2819 265. You can also contact GamCare, GamStop, GambleAware, Gambling Therapy or your local NHS services for advice and treatment options. If you need help setting limits or arranging a self-exclusion, contact our support team and we will assist you.